FAQ
Shipment
How long does it take for my order to arrive?
We are currently working on shortening the delivery time. Our stocks are currently limited because we are a small company that is working on growth. Since our online shop is 100% self-financed, we are unfortunately not able to keep our stocks so high that we can deliver every product in 48 hours can deliver. However, we always make an effort to work on our stocks so that you can receive your goods in a short time.
With your purchase you have supported a small three-person company from Hamburg and not a chain of companies.
Unless another deadline is specified in the respective offer, the goods will be delivered within Germany (Germany) within 7-21 days.
The delivery time begins from the day on which the goods left our warehouse and were therefore shipped.
Do I have to pay shipping costs?
No! We deliver your order free of charge within Germany.
What payment options do you offer?
We currently offer the following payment options:
- Purchase on account (Klarna) - instant transfer - PayPal - credit card
Purchases via bank transfer only upon request. Please send us an email to: kontakt@variostuff.de
Which countries do you ship to?
We ship our goods within Europe.
returns
How do I get a return label?
If returned within 14 days, we will send a return label. Contact us by email at kontakt@variostuff.de
In what condition must the product be returned?
The product must be returned in perfect condition. For example, if you try a dog jacket on your dog and it doesn't fit, please make sure that you remove all hair from the dog jacket.
If the item is returned damaged or dirty, you can cancel and return the order, although we reserve the right to claim a payment replacement.
revocation
How can I cancel my order?
As stated on the website, cancellation of the order is only possible within the first 24 hours. However, if your order has already been shipped, even if you are still within the first 24 hours, then unfortunately it is no longer possible to cancel it. Unfortunately, we can no longer stop shipping here and therefore your order can no longer be canceled.
Please send us an email during this time and reply to the automatic email again so that we receive your cancellation request.
If you do not respond to the automatic email again, we will consider your request resolved and will send your order to you.
After the first 24 hours, you can only exercise your right of withdrawal after receiving the goods; this begins with receipt of the goods and ends after 14 days. You can also find all information about this on our website .
What happens if I refuse to accept my delivery?
If you refuse acceptance the item will be sent to the address printed on the package.
This address is usually from an external packaging service provider who does not accept returns and the packages are therefore destroyed.
Therefore, a refusal to accept the package does not trigger an official revocation.
Contact
How can I best reach you?
You can reach us by email Monday to Friday between 9:00 a.m. and 3:00 p.m. at kontakt@variostuff.de . We usually respond to you within 72 hours on weekdays.